This came after complaints about booking problems through the “Al-Mutawaf” application, which Saudi Arabia launched as an alternative to travel agencies. The US Consulate in Saudi Arabia stated, through its Twitter account, on Wednesday, that “the Consul General and members of the consulate staff spoke with many Saudi ministries and authorities, and assured us all that they are working hard and around the clock to solve the problems faced by the pilgrims of the United States.”
A statement issued by the Ministry of Hajj and Umrah stated that this comes “within a package of urgent solutions to the challenges faced by the pilgrims with limited seating capacity for trips, and the technical difficulties faced by the electronic portal specialized for pilgrims abroad.”
The statement added that this move also comes “in the interest of facilitating and solving any challenge facing the pilgrims of the pilgrims of the House of God, to ensure that every need and pilgrim have the opportunity to perform the Hajj and visit the holy sites, who had the opportunity to be chosen for this year.”
The ministry confirmed that all bodies operating in the system of serving the pilgrims follow around the clock the conditions of pilgrims at home and abroad, to ensure facilitation and facilitation of their arrival before performing the rituals, and then follow up and care for all pilgrims.
Last April, the Saudi authorities announced that the number of pilgrims for the 2022 season from home and abroad had increased to one million, for the first time after two seasons in which the Hajj was limited to 10 thousand and 60 thousand from inside the Kingdom, due to the spread of the Corona pandemic, compared to about 2.5 million pilgrims. in the 2019 season.