Given the many thousands of orders Amazon receives and processes daily, it’s understandable that packages may occasionally be delayed or even go missing. As frustrating as this can be, Amazon offers a multistep returns process to ensure customers receive the items they order or that they’re refunded if something goes wrong and the package is lost in transit.
How you report a missing package to Amazon and how the claims process is handled depends on whether the item was sold by the company or a third-party seller. However, before you contact Amazon with a refund request or an inquiry into your package’s whereabouts, there are a few ways you can investigate this yourself.
1. Check the tracking information for the order in question via your Order History. This will give you up-to-date information on the location of your package.
2. If the status says that your package has been delivered, check in the area around your house or apartment for anywhere the driver may have left the package. You should also check with neighbors to see if they may have accepted it on your behalf.
3. Verify the shipping address to ensure the package was sent to the right address by clicking “Order Details.”
4. Contact the carrier that delivered your package to see if it has further information.
If 48 hours have passed and your package with items purchased from Amazon still hasn’t arrived, you can contact Amazon customer service for further help.